frequently asked questions
How do I register for a seminar?
- Online
Each event listed on this site has its own booking form; follow the link at the top of the event’s page. - Email
Forward your details to services@hawksmere.co.uk - Fax
Kindly complete a booking form (from a brochure/catalogue) and fax it to us on 0845 120 9612 (at local rates) - Post
Send a completed booking form to us at:
Customer Services Department
Kaplan Hawksmere
7th Floor, Elizabeth House
York Road
London SE1 7NQ - Phone
If paying by credit card please call 0845 833 3212 (at local rates)
When should I expect to receive confirmation?
On receipt of your booking form we will send you, by post:
- Joining instructions by e-mail (or post if no e-mail address specified)
- Invoice/receipt (where appropriate)
This pack is sent out within 24 hours of registration, if for some reason you do not receive this within 7 days please call us on 0845 833 3212 (at local rates).
If you book online you will receive an automatic e-mail the same day confirming your booking.
What is included in the price?
The fees for standard events cover all written materials, lunch and refreshments. Residential events include all meals and accommodation.
Is there a discount for booking more than one place?
Yes, multiple booking discounts are available. Generally we offer:
- 10% off if booking more than one delegate
NB: Please note that this discount does not run in conjunction with any other special offers that may be available and all places must be booked at the same time.
Rates for four or more delegates are available on request, for further information please call Customer Services on 0845 833 3212 (at local rates).
When and how do I arrange payment?
Payment must be received before the course commences or 28 days from the invoice date. You can make payment by cheque, credit card or bank transfer. If payment is not sent at the time of booking we shall send you a VAT invoice.
NB: If payment has not been received Hawksmere Ltd have the right to refuse admission.
Can you arrange hotel accommodation for me?
Unfortunately we no longer offer this service.
What is your policy on transfers, cancellations and substitutions?
Please click here to read our full terms and conditions.
Are there any places left on an event?
To check availability please call Customer Services on 0845 833 3212 (at local rates).
What is the dress code for these events?
We suggest smart casual wear.
How do I order course documentation if I cannot attend?
We do require orders in writing, unless paying by credit card. Once we have received your order we will send you a proforma invoice or receipt where appropriate. We can not dispatch orders until payment has been received. If you order course documentation it will be released the day after the seminar has concluded.
Should you have any other queries feel free to contact us as we will be more than happy to help!
- Telephone: +44 (0)20 7960 5600 or 0845 833 3212
- Fax: 020 7921 9262
- E-mail: info@hawksmere.co.uk
