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Personal development skills
Assertiveness for maximum impact
| Date | 5 June 2008 |
|---|---|
| Duration | 1 Day |
| Price | GBP 699 + VAT
Hawksmere members' price: GBP 349.5 + VAT |
| Location | London |
| Venue | Kensington Close Hotel |
| Registration | 9.00-9.30 |
| Close of Seminar | 5:00 |
| Our code | 26150 |
| Also held on |
24 September 2008, London 18 November 2008, London |
Want to run this course in-company? Click here for more information.
- Why you should attend this seminar
- Major benefits
- Programme
- Seminar presenter
- What our past delegates have said about our ASSERTIVENESS in-house courses
- Multiple booking discount
- Kaplan Hawksmere Membership
- Promotional opportunities
- In-house learning and development solutions
- Continuing professional development
Customers who attended this event also attended the following:
Why you should attend this seminar
In every area of business (and personal) life you’re going to have to make requests, deflect anger, deal with conflict or simply say ‘no’ convincingly. Few people find this easy. But there are specific techniques that can be learned to help you act effectively.
Assertiveness is not aggression: it’s the quality that allows you to have the courage of your convictions but not at the expense of others. You don’t have to let yourself be sidelined and frustrated.
Spend one day learning how to stand your ground, stake your claim and gain what’s owed to you, in all types of situations and in a constructive way. You’ll feel better about yourself. Others will think better of you.
Major benefits
Specific assertiveness techniques you will learn on this seminar include:
- How to deal with aggressive, insulting or manipulative behaviour
- Ways of saying ‘no’ without feeling guilty or causing offense
- How to take charge of the boundaries of each personal relationship
- How to say ‘yes’ without being taken for granted
- How to stand up for yourself without being aggressive
- How to stay inwardly calm while asserting your position successfully
- How to get things moving forward when colleagues dig their heels in
- How to use key words and body language to convince and persuade even the most awkward of colleagues
- Techniques for other non-verbal signals to gain maximum effect
- How to deal confidently with criticism and how not to feel nervous when challenged
- How to communicate effectively and dynamically even when under the greatest of pressure
- How to negotiate and create ‘win/win’ situations
- How to recognise and develop your own personality strengths to greatest professional advantage
Programme
1. The communication process
- The dynamics of communication
- Verbal and non-verbal behaviour
- Respond, don’t react
... and how these factors affect your use of assertiveness techniques
2. What is assertiveness?
- The psychology
- The strategy
... and why you need to master assertiveness techniques to reach your potential and improve your personal effectiveness
3. Understanding yourself
- Recognising your own behavioural patterns
- Analysing your strengths and weaknesses when dealing with other people
- Developing your self-confidence
... and how to increase your awareness of the messages you project when dealing with others
4. Understanding other people
- Analysing different patterns of behaviour
- Recognising how they affect you
- Gauging your response accordingly
- Dealing with difficult people
...and how to select the different assertiveness techniques that will help secure the response you are looking for
5. Assertiveness techniques
- The ‘broken record technique’ and the ‘fogging’ technique
- Negative assertion technique
- How to say ‘no’ and still attain compromise
- What impact does your body language make?
- The dos and don’ts of assertive techniques
... and how to select the assertiveness techniques best suited to your personality, playing to your strengths and weaknesses
6. Handling difficult situations
- Confrontation and how to avoid it
- Handle conflict through the objective overview
- Acknowledgement
- Discussion
- Think before you speak
... and how to take the initiative in difficult situations and become proactive, not reactive
Seminar presenter
Annie Zlotnick is an international practitioner with both generalist and specialist skills in human resource development. Annie has a Masters in counselling and her work regularly involves both staff and managerial level development.
Robert Hersowitz is an international management consultant with a wide experience of the international business environment. Robert has spent the past ten years designing and delivering management development programmes for many international ompanies including British Airways, ICI, BAA plc, Sun Life Assurance, Air Products Europe, Unisys International (Europe Africa Division), Computerland Europe and Morgan Stanley.
What our past delegates have said about our ASSERTIVENESS in-house courses
'Excellent course, well presented by an excellent speaker', Maggie Daly, Office Manager, Taylor Woodrow
‘Annie has made me feel a lot more confident about tackling difficult situations and people ... a good teacher is far more helpful than learning the hard way!’,Julian Hayward, GIS Technical Specialist, Cadcorp
‘Wonderful material! Superlative delivery, thank you.’, Andrew Bebb, EPSRC
‘Brilliant’, Mark Dyas, Linpac Plastics
Multiple booking discount
Booking a 2nd or 3rd place on this event entitles the second and third delegate to a 10% discount. This discount only applies to bookings placed at the same time. For rates for four or more delegates please call our customer services on 0845 120 9602
Kaplan Hawksmere Membership
Thousands of companies across the UK already enjoy the benefits of our training. Not only do we help to improve you and your staff's knowledge and skills, we deliver measureable improvements in your organisation's performance. And now with the Kaplan Hawksmere Membership, there are a few more reasons to talk to us about your training needs:
- 50% reduction on all Kaplan Hawksmere and Croner Training public events
- Priority booking line and advance notice of events
- 50% reduction on The Kaplan Hawksmere Business Library
- 10% reduction on Croner and CCH products
- 10% reduction on our in-house training
Take the Next Step Now! Join Kaplan Hawksmere Membership for only £950 per year per company and allow all your employees to take advantage of quality training at half price and much more. For more information call 0845 120 9602 or visit www.hawksmere.co.uk/membership
Your partner for business and personal success through learning and development
Promotional opportunities
Are you looking for new ways to promote your company? Kaplan Hawksmere events are an ideal platform to reach your potential customers directly. We create tailor-made packages to suit your company's needs. If you are interested in discussing opportunities (which could include exhibition space, display space or sponsorship of an event, cocktail party or lunch) please call Scott Soutter on 020 7960 5602 or email scott.soutter@hawksmere.co.uk
In-house learning and development solutions
Tailor-made training for your company.If you have a group of five or more delegates you could benefit from our flexible in-house training programmes. For more information and an initial discussion please call Gary Mee direct on 020 7960 5616 or e-mail gary.mee@hawksmere.co.uk
Continuing professional development
Kaplan Hawksmere events satisfy the continuing professional development requirements of a variety of professional institutions.We are also a registered member of the CPD Certification Service that has independently accredited all our courses. Certificates of attendance will be given to all delegates, so that they may claim appropriate credits in respect of continuing professional development requirements. For further information please visit www.hawksmere.co.uk
