Hawksmere Ltd

Personal development skills

The high performance manager

Date	30 April 2008
Duration	2 Days
Price	GBP 999 + VAT Hawksmere members' price: GBP 499.5 + VAT
Location	London
Venue	Kensington Close Hotel
Registration	9.00-9.30
Close of Seminar	5:00
Our code	26139
Also held on	5 November 2008, London 22 April 2009, London

• This seminar will help you to
• Why you should attend this seminar
• Key benefits
• Who should attend?
• Programme
• Seminar presenter
• What previous delegates have said
• Multiple booking discount
• Kaplan Hawksmere Membership
• Promotional opportunities
• In-house learning and development solutions
• Continuing professional development

This seminar will help you to

• Understand how organisations are changing and the effects of this change on the management of people
• Understand the art of coaching and how to manage upwards, downwards and cross-functionally
• Be aware of your own behavioural style and how it affects others
• Know how to sell ideas and be able to persuade and influence others at all levels, both inside and outside the organisation
• Be able to manage and develop the performance and productivity of your staff

Why you should attend this seminar

Do you need to know how to manage your people and work more effectively? Do you want practical ‘hands-on’ techniques for communicating with, developing, motivating and leading your team? This seminar will give you the opportunity to develop the competencies most relevant to management practice today, and includes a range of practical skills to help you cope with diversity and change as a manager.

This is a valuable opportunity for you to review your core management skills, identify areas for development and so achieve real improvements in productivity and levels of performance from others.

Key benefits

At the end of the programme, you will:

• Understand how organisations are changing and the effects of this change on the management of people
• Appreciate the theory and practical application of ‘empowerment’
• Understand the art of coaching and how to manage upwards, downwards and cross-functionally
• Have acquired the skills for working with individuals, teams and groups both locally and remotely
• Be aware of your own behavioural style and how it affects others
• Know how to sell ideas and be able to persuade and influence others at all levels, both inside and outside the organisation
• Have developed more effective communication strategies for problem solving
• Appreciate the importance of being more assertive, less aggressive and less passive
• Have acquired practical techniques for managing your time and stress
• Be able to manage and develop the performance and productivity of your staff.

Who should attend?

Senior and middle managers and department heads, who want to improve their performance. The programme is designed for managers from a wide range of backgrounds, including those who manage subcontractors and outside consultants.

Programme

Day one

1. Managing in the Digital Age

• Defining and exploring the changing requirements for managing in the digital age
• Understanding how organisations are changing and how this impacts on the role of manager/leader
• Understanding the differences between traditional leadership and the modern concept of the manager as leader, facilitator, change agent, coach, internal consultant, project manager and co-ordinator
• What are the essential skill sets and competencies that the effective manager needs in order to survive and succeed, grow and develop?
• Understanding changing trends in the business environment and their effect on managing people and work

2. Leadership

• Adapting leadership to suit diverse organisational requirements
• How to delegate to and empower staff – shifting responsibility and accountability
• How to coach and develop
• Practical techniques for managing performance and improving productivity
• Managing and implementing change

3. Motivation

• Re-examining theory and practice in line with changing organisational trends
• Reward strategies - getting others to do more with less
• Motivating upwards, sideways and downwards
• Working with diversity - gender, nationality, cross-functionality and multi-disciplinary organisation culture
• Dealing with low morale and a de-motivated workforce

4. Personal communication

• Formal and informal communications
• Improving interpersonal skills
• Overcoming barriers to communication
• Managing internal and external relationships (clients, colleagues, bosses and staff)
• Managing difficult people – how to be more assertive, less passive and less aggressive
• The importance of body language, voice, tone and nuance
• Becoming more self-aware (how others perceive us)
• How to use technology to support personal effectiveness e.g. systems and processes, the internet, intranet, mobile telephony, teleconferencing, email and voice mail

Day two

1. Managing communication channels

• Exploring effective ways for disseminating information (internal and external)
• Practical tips for remote communication - email, voice mail and intranet - changing trends and 'pitfalls'
• Tips and guidelines for ‘teleconfrencing’
• Removing barriers to communication
• Communicating 'upwards' - skills and techniques for persuasion and influence
• Improving visibility through more effective self-projection

2. Managing performance

• Establishing a climate of trust - balancing power and authority
• Setting goals and agreeing SMART objectives
• Allocating tasks and delegating work
• Striking the balance between empowerment and accountability
• Tactics for monitoring and follow up
• Evaluating and appraising performance
• Dealing with poor performance

3. Managing the team

• Changing trends in team configuration - departmental teams, cross-functional teams, remote teams and multi-national teams
• Exploring how teams are formed - revisiting the theorists - Tannenbaum (forming, storming, norming, performing
• Reforming teams through change
• Maintaining team morale and productivity
• Measuring team effectiveness
• Understanding team player profiles
• Managing multiple teams

4. Managing and developing oneself

• The manager’s multi-faceted role – leading, planning, controlling and motivating in a climate of constant change and increasing pressure
• How to make more effective use of one’s time
• Balancing time and activities
• Practical ‘self management’ tools and how they contribute to improved performance
• Understanding the positive and negative effects of stress in an ever-changing business climate
• Techniques for combating the negative effects of stress
• Self-development and planning for the future

Seminar presenter

Robert Hersowitz is an international management consultant with wide experience of the international business environment. Robert has written widely on management issues and has gained an excellent reputation as an international management consultant and trainer.

What previous delegates have said

‘A challenging and interesting course which would help us improve our management performance.’ Kevin Sloane, Contracts Manager, The Goodwood Estate Co Ltd

‘Excellent presentation – good pace, never felt bored.’ Ian Laidlaw, Manufacturing Manager, UK Astronomy Technology Centre

‘Robert Hersowitz is a very learned and competent trainer. The two days flowed and were very interesting. I have a great deal of positive points to take into my working environment.’ Colin Burrows, Group Engineer, London Borough of Wandsworth

‘Best course I have attended in recent years, can really use this to help me.’ Nicola Cocker, International Sales and Marketing Manager, Gradus Ltd

Multiple booking discount

Booking a 2nd or 3rd place on this event entitles the second and third delegate to a 10% discount. This discount only applies to bookings placed at the same time. For rates for four or more delegates please call our customer services on 0845 120 9602

Kaplan Hawksmere Membership

Thousands of companies across the UK already enjoy the benefits of our training. Not only do we help to improve you and your staff's knowledge and skills, we deliver measureable improvements in your organisation's performance. And now with the Kaplan Hawksmere Membership, there are a few more reasons to talk to us about your training needs:

• 50% reduction on all Kaplan Hawksmere and Croner Training public events
• Priority booking line and advance notice of events
• 50% reduction on The Kaplan Hawksmere Business Library
• 10% reduction on Croner and CCH products
• 10% reduction on our in-house training

Take the Next Step Now! Join Kaplan Hawksmere Membership for only £950 per year per company and allow all your employees to take advantage of quality training at half price and much more. For more information call 0845 120 9602 or visit www.hawksmere.co.uk/membership

Your partner for business and personal success through learning and development

Promotional opportunities

Are you looking for new ways to promote your company? Kaplan Hawksmere events are an ideal platform to reach your potential customers directly. We create tailor-made packages to suit your company's needs. If you are interested in discussing opportunities (which could include exhibition space, display space or sponsorship of an event, cocktail party or lunch) please call Scott Soutter on 020 7960 5602 or email scott.soutter@hawksmere.co.uk

In-house learning and development solutions

Tailor-made training for your company.If you have a group of five or more delegates you could benefit from our flexible in-house training programmes. For more information and an initial discussion please call Gary Mee direct on 020 7960 5616 or e-mail gary.mee@hawksmere.co.uk

Continuing professional development

Kaplan Hawksmere events satisfy the continuing professional development requirements of a variety of professional institutions.We are also a registered member of the CPD Certification Service that has independently accredited all our courses. Certificates of attendance will be given to all delegates, so that they may claim appropriate credits in respect of continuing professional development requirements. For further information please visit www.hawksmere.co.uk

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